Returns & Refunds Policy
At SAB@TELIER, we take pride in creating pieces with precision, quality, and timeless style. As our collections include both Ready-to-Wear and Limited Edition items, our returns and refunds policy differs depending on the type of purchase.
Ready-to-Wear (RTW) Items
Returns are accepted within 7 days of delivery.
Items must be unworn, unwashed, and returned in their original packaging with all tags attached.
Once inspected and approved, you may choose between a refund (to your original payment method) or a store credit.
Refunds may take up to 10 business days to appear depending on your bank or payment provider.
Return shipping fees are the responsibility of the customer.
Limited Edition Pieces
Due to their exclusive and pre-order nature, all Limited Edition items are final sale. We do not accept returns, exchanges, or cancellations for these products.
Defective or Damaged Items
If you receive an item that is defective or damaged, please contact our customer care team within 3 days of delivery at [your email address]. Kindly provide your order number, photos of the item, and a description of the issue.
If confirmed defective, we will arrange a replacement or refund, depending on availability.
Customs & Import Duties
Customs duties, import taxes, or additional fees charged by your local authorities are non-refundable, as they are not collected by SAB@TELIER.